Refund policy

Thank you for your interest in structuraldetails store !

This Refund Policy outlines the circumstances under which structuraldetails store offers refunds for digital products purchased on our website.

By purchasing and downloading digital content from our store, you expressly consent to immediate delivery of the digital product and acknowledge that you lose any applicable right of withdrawal or cancellation once the download or access to the product has begun.

Due to the nature of digital products, all sales are final. We generally do not offer refunds after a purchase is complete and the digital products have been downloaded, accessed, or delivered. This includes, but is not limited to, ebooks, templates, software, drawings, and other downloadable content.

Here are some reasons why refunds are not offered:

  • Digital products are considered as FINAL SALE items and cannot be returned.
  • Digital products can be easily copied and reproduced. Once you have downloaded a product, it is impossible for us to track or control its use.
  • We strive to provide detailed product descriptions and previews. This allows you to understand the product before you purchase it.

Exceptions:

There may be rare instances where a refund may be considered. These include:

  • Digital Products Not Downloaded: If all or part of the purchased digital products have not been downloaded or accessed, a refund request for those items may be considered.
  • Technical Issues: If you encounter a technical problem with a downloaded product that prevents it from functioning as advertised, please contact us. We will try our best to resolve the issue. If the problem cannot be resolved, we may consider a refund. Technical issues resulting from unsupported software versions, operating system incompatibilities, user error, or failure to review the product description are not considered product defects and are not grounds for a refund.
  • Accidental Duplicate Purchases: If you accidentally purchase the same product twice, please contact us and we will be happy to issue a refund for the duplicate purchase.
  • Return requests will only be accepted within 14 days of the purchase.

How to Request a Refund:

If you believe you qualify for a refund under the exceptions listed above, please contact us within 14 days of your purchase by submitting your request through our contact form, from our CONTACT US page.

Please include your order number and a brief explanation of the reason for your refund request.

We will review your request and respond to you within 2 business days.

Important Note:

This Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates. 

Contact Us:

If you have any questions about this Refund Policy, please feel free to contact us by submitting your request through our contact form, from our CONTACT US page.